This Privacy Policy applies to all users of juan567.com. By creating an account or using any service on the Platform, you confirm that you have read and understood how juan567 handles your personal data. If you have questions, our Data Protection Officer is reachable at the contact details in Section 13.
1 Introduction
Juan567 ("we," "us," or "the Platform") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect personal information from players and visitors of juan567.com in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR) as enforced by the National Privacy Commission (NPC) of the Philippines.
This policy applies to all personal data collected through juan567.com, our mobile application, customer support channels, and any other means through which you interact with the Platform. By using juan567, you consent to the data practices described in this policy, to the extent permitted by law.
We've written this policy to be as plain as possible. If any part of it is unclear, please reach out to our support team — we'll explain it in language that actually makes sense.
2 Data Controller
For the purposes of the Data Privacy Act of 2012, juan567 acts as the Personal Information Controller (PIC) for all personal data collected from users of the Platform. This means juan567 determines the purposes and means by which your personal data is processed.
Juan567 operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is registered with the National Privacy Commission as required by the DPA for entities that process personal data of Filipino data subjects.
3 Personal Data We Collect
The following categories of personal data may be collected and processed by juan567:
| Category |
Examples |
When Collected |
| Identity Data |
Full name, date of birth, government ID number, selfie/photo |
Registration & KYC verification |
| Contact Data |
Email address, mobile number, home address |
Registration & account settings |
| Financial Data |
GCash number, bank account details, transaction history |
Deposits & withdrawals |
| Technical Data |
IP address, device type, browser, operating system, session tokens |
Automatic collection during site use |
| Usage Data |
Pages visited, games played, time on site, click patterns |
Automatic collection during site use |
| Communications Data |
Support chat logs, email correspondence, complaint records |
When you contact juan567 support |
Juan567 does not collect sensitive personal information (as defined under Section 3(l) of the DPA) unless it is strictly necessary for a specific regulatory purpose, in which case you will be notified and your explicit consent obtained.
From Siargao to Makati, juan567 protects the privacy of every player across the Philippines.
4 How We Collect Your Data
Juan567 collects personal data through the following means:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
- Automatically: When you visit juan567.com, our servers log technical and usage data including your IP address, browser type, pages visited, and session duration. This happens via server logs and cookies (see Section 9).
- From payment providers: When you use GCash, Maya, GrabPay, InstaPay, or other payment methods, our payment processors share transaction confirmation data with us to verify and credit your deposits.
- From identity verification services: During KYC, juan567 may use third-party verification services to validate your government-issued ID and confirm your identity against publicly available or legally accessible records.
- From PAGCOR and regulatory bodies: We may receive information about players from PAGCOR's self-exclusion registry or other regulatory sources as required by our license conditions.
5 Why We Use Your Personal Data
Juan567 processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
- Account creation and management: To register you as a player, maintain your account, and verify your identity. (Basis: Contractual necessity)
- Transaction processing: To process deposits, withdrawals, and bonus credits accurately and in accordance with your instructions. (Basis: Contractual necessity)
- Regulatory compliance: To comply with PAGCOR license conditions, BSP Anti-Money Laundering Act requirements, and NPC data governance obligations. (Basis: Legal obligation)
- Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and abuse of our platform. (Basis: Legitimate interest)
- Customer support: To respond to your queries, complaints, and requests in a timely and accurate manner. (Basis: Contractual necessity / Legitimate interest)
- Platform improvement: To analyse usage patterns and improve juan567's features, performance, and user experience. (Basis: Legitimate interest — no individually identifiable data is used for this purpose where aggregated data suffices)
- Marketing communications: To send you promotional offers, game updates, and VIP programme notifications — but only if you have opted in to receive them. (Basis: Consent — you may withdraw this at any time)
- Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling and to apply or enforce any self-imposed limits. (Basis: Legitimate interest / Legal obligation under PAGCOR requirements)
Marketing opt-out: If you no longer want to receive promotional emails or SMS from juan567, you can unsubscribe at any time via the link in any marketing email, or by contacting support. Opting out of marketing does not affect your ability to use the Platform.
6 Sharing Your Personal Data
Juan567 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card network processors receive only the transaction data necessary to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers who assist with document verification. These providers operate under strict data processing agreements and are contractually bound to process your data only for verification purposes.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bangko Sentral ng Pilipinas (BSP), and law enforcement agencies when disclosure is required by law, court order, or lawful request.
- Technology service providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under data processing agreements. These vendors are prohibited from using your data for their own purposes.
- Corporate transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will be bound by this Privacy Policy.
All third-party data sharing by juan567 is governed by appropriate legal safeguards, including data processing agreements that require third parties to maintain the confidentiality and security of your information.
Juan567 applies the same rigour to data protection as it does to every aspect of its platform.
7 Data Retention
Juan567 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
- Account data: Retained for the duration of your account and for 5 years following permanent account closure, in line with BSP AMLA record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 and its amendments.
- KYC documents: Retained for 5 years following the termination of the business relationship or last transaction, whichever is later.
- Support communications: Retained for 2 years from the date of the last communication, unless related to an unresolved dispute.
- Marketing consent records: Retained until you withdraw consent plus 1 year for audit trail purposes.
- Technical/server logs: Retained for 90 days for security monitoring, after which they are deleted or anonymised.
When data is no longer required and no legal basis exists for continued processing, juan567 securely deletes or anonymises the data in a manner that prevents recovery.
8 Data Security
Juan567 implements technical and organisational security measures appropriate to the risk level of the data we process. These measures include:
- Encryption in transit: All data transmitted between your browser/app and juan567's servers is encrypted using TLS 1.2 or higher (HTTPS).
- Encryption at rest: Sensitive fields such as payment details and government ID numbers are encrypted at the database level using industry-standard encryption algorithms.
- Access controls: Access to player data within juan567's systems is restricted on a need-to-know basis. Staff access is role-based, logged, and audited regularly.
- Two-factor authentication: Available for player accounts and mandatory for administrative access to platform systems.
- Penetration testing: Juan567 engages third-party security firms to conduct regular vulnerability assessments and penetration tests on its infrastructure.
- Incident response: Juan567 maintains a documented data breach response plan. In the event of a breach affecting player data, we will notify affected individuals and the NPC within the timeframes required by the DPA.
Your role in security: You are responsible for maintaining the confidentiality of your account password. Use a strong, unique password and never share it with anyone. Juan567 staff will never ask for your password.
9 Cookies and Tracking Technologies
Juan567 uses cookies and similar technologies to operate the Platform, improve your experience, and comply with regulatory requirements. Here is a summary of the cookie types we use:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in. You cannot opt out of these without ceasing to use the Platform.
- Functional cookies: Remember your preferences (e.g., language settings, preferred payment method) to personalise your experience.
- Analytics cookies: Help juan567 understand how players use the Platform — which pages are visited most, where players drop off in a flow, and how features perform. This data is aggregated and anonymised wherever possible.
- Security cookies: Used to detect fraudulent activity, identify bots, and protect the Platform from abuse.
Juan567 does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
10 Your Data Rights Under Philippine Law
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by juan567:
